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Shipping & Returns

Product prices shown on our website do not include the cost of delivery.

The delivery costs will vary according to the weight and size of your order.

UK MAINLAND ONLY
Under 1kg: £3.50 1st Class Royal Mail
1- 2kg         £5.50  1st Class Royal Mail
2-20kg        £7.50   via Courier
Over 20kg £10.00  via Courier
 
Or you can choose to collect your order. Please see details on our pay & collect page.
 
Outside UK Mainland: Please contact us for a shipping quote before completing your order as this will depend on the size, weight and location

Outside the UK: Sorry we are currently only shipping within the UK.
 
We reserve the right to cancel any orders made without prior agreed shipping costs.

Dispatch: Orders will normally be dispatched within 24 hours - Monday to Friday with the exception of bank holidays.

Receipt of Order: When you receive your order please check it to make sure it is correct.

All shortages, discrepancies or faulty items must be reported to us by email or in writing within 7 working days of receipt.

Please retain and quote your invoice/order number in any correspondence, as we will need this to rectify any problems.

Return Policy: If for any reason you are dissatisfied with your purchase, you may return it un-used and sealed (in original packaging) within 7 days. Please note that delivery costs cannot be refunded in this case.

Faulty Goods: Faulty or damaged goods will only be considered if notified to us by email or in writing within the required 7 days of receipt. Once reported you have 28 days to return the items to Pups and Pets. Where stock availability allows, we will offer an exchange of the same product. Where this is not possible an alternative product or refund will be offered.

We offer no refund or exchange after 28 days.

The final decision rests with Pups and Pets when settling faulty and damaged claims.